Your Customers Stay Protected. Your Renewals Never Lapse.
Goyama's AMC programme is the infrastructure behind your long-term customer relationships — helpdesk support, proactive health checks, licence tracking and break-fix coverage, all managed by our team on your behalf.
What This Service Does For You
Turn Every Sale Into a Relationship. Every Relationship Into Recurring Revenue.
Goyama's AMC programme covers all solutions in our OEM portfolio. You quote AMC as part of your original sale, we deliver the support, and you keep the renewal margin every year. We track every licence expiry date in your customer's environment and alert you well ahead of time — so you never walk into a renewal conversation late.
For your customers, AMC means they have a named support contact, a clear escalation path and a team that knows their environment. Not a generic vendor helpdesk where they start from scratch every call.
AMC Coverage
What Your Customers Get Under AMC
Dedicated Helpdesk
A named support contact at Goyama for your customer — not a ticket number in a queue. Defined SLA response times for Priority 1, 2 and 3 issues. Escalation path to senior engineers when needed.
Proactive Health Checks
Quarterly configuration audits and health checks for all covered solutions — firewall policy review, endpoint policy validation, licence status verification. Issues caught before they become incidents.
Firmware & Software Updates
Planned, tested firmware and software updates applied to covered devices during agreed maintenance windows. Your customer stays current without needing in-house expertise to manage the update cycle.
Licence Renewal Management
Goyama tracks every licence expiry in your customer’s environment and alerts you 90, 60 and 30 days before renewal. No lapsed licences, no unprotected windows, no awkward conversations.
Break-Fix Support
Hardware fault coverage and OEM RMA management for covered products. When something breaks, Goyama manages the replacement process end to end — your customer does not deal with OEM support queues.
Annual Posture Review
A once-a-year review of your customer’s overall security configuration — recommendations for improvements, upgrade paths, new risks to address and a clear picture of the environment’s current health.
Why Partners Include AMC in Every Deal
Protect the Sale. Own the Renewal.
Higher deal value from day one
Including AMC in your original proposal increases the deal size and gives your customer a complete solution — product plus ongoing support — in one conversation.
Renewal margin every year
AMC renews annually. Goyama alerts you ahead of every expiry. You stay in the renewal conversation — and keep the margin — without any additional sales effort.
Competitor lock-out
A customer under AMC with you is not looking for alternative support vendors. You are the known, trusted contact. Competitors find it much harder to get a foot in the door.
Multi-OEM coverage under one agreement
One Goyama AMC agreement can cover multiple OEM products in your customer’s environment — Sophos, SonicWall, OpenText, Atera — simplifying the support landscape for both of you.
Customers With Deployments That Need Covering?
Bring us the customer list. We will structure AMC agreements that create recurring revenue for you and ongoing protection for them.